support-agent/refund
Refund ranker pulled the full CRM export after the release, causing context errors and retries.
Total cost
$0.531
34% retry waste
Total tokens
17,696
Prompt + completion
Latency
21.6s
Computed from spans
Suspect span
span_5
Context limit error
The failure starts at span_5
ContextLengthExceeded: prompt exceeds 16,384 token limit at Generate Win/Loss Analysis
Refund ranker pulled the full CRM export after the release, causing context errors and retries.
Span waterfall & details
9 spans · bars scaled proportionally by duration · click a span to inspect I/O
Duration
12ms
Cost
-
Tokens
-
Span completed normally.
Duration
3.2s
Cost
$0.063
Tokens
2,104
Span completed normally.
Duration
820ms
Cost
-
Tokens
-
Returned 847 enterprise CRM rows after filters.
Duration
4.1s
Cost
$0.114
Tokens
3,812
Span completed normally.
Duration
1.2s
Cost
$0.055
Tokens
1,840
Prompt included full CRM export. redactionStatus=metadata_only
ContextLengthExceeded: prompt exceeds 16,384 token limit
Duration
3.8s
Cost
$0.066
Tokens
2,200
Span completed normally.
Duration
4.4s
Cost
$0.118
Tokens
3,920
RateLimitError: 429 Too Many Requests
RateLimitError: 429 Too Many Requests
Duration
4.1s
Cost
$0.115
Tokens
3,820
Span completed normally.
Duration
8ms
Cost
-
Tokens
-
Span completed normally.
Trace health
Cause explanation
ContextLengthExceeded: prompt exceeds 16,384 token limit at Generate Win/Loss Analysis
Refund ranker pulled the full CRM export after the release, causing context errors and retries.
Recommended action
Cap CRM rows pulled before refund ranking and retry only the failed section instead of replaying the entire trace.